gtt9 Privacy Policy
This policy describes in detail how your personal information is collected, stored, and protected on the gtt9 platform.
Information We Collect
When you register on the gtt9 platform and use our services, we collect various types of information. These are described in detail below.
Personal Identity Information
During account registration, we collect the following information:
- Full name and date of birth
- Email address
- Mobile wallet number (bKash, Nagad, Rocket, Upay)
- National ID card or passport details (if verification is required)
- Residential address
Usage and Transaction Information
Information automatically recorded while using the platform:
- Login time and logout time
- Gaming history and betting records
- Deposit and withdrawal amounts and dates
- IP address and device information
- Browser type and operating system
Support Communication Information
When you contact us via live chat support or email, a record of that conversation is stored in our system. This helps us provide you with better service in the future and assists in resolving any disputes. All support communications are handled through secure channels.
Purpose of Information Use
Collected information is used only for specific and lawful purposes. gtt9 never uses your information for unnecessary or unauthorized activities.
Account Management
Information is used to create, verify, and manage your account. This includes confirming identity, password recovery, and security verification.
Transaction Processing
Information is used to properly process and record deposit and withdrawal requests through bKash, Nagad, Rocket, and Upay.
Fraud Prevention
Information is analyzed to detect and prevent unauthorized access, money laundering, and fraudulent activities.
Customer Support
Your account and transaction information is used to resolve your issues quickly in our 24/7 Bangla live chat support.
Service Improvement
Overall usage data is reviewed to analyze user experience, improve platform quality, and develop new features.
Communication and Notifications
Contact information is used to send you important account updates, promotional offers, and security alerts.
Information Storage and Protection
SSL Encryption and Security
gtt9 uses industry-standard SSL encryption technology to protect all your information. All data exchanged between your browser and our servers travels through encrypted channels, so no third party can read or alter that information.
Data Retention Period
Information is retained while your account is active and for a specified period after account closure to meet applicable legal and regulatory obligations. Records of financial transactions may be kept for an extended period in accordance with regulatory requirements.
Access Control
Only authorized personnel have access to your personal information, and they are required to work under strict confidentiality conditions. Regular security reviews are conducted to prevent unauthorized access to our systems.
Sharing Information with Third Parties
Service Providers
Limited information is shared with trusted technology and payment service providers that help operate our platform. These providers process information according to our instructions and may not use it for their own purposes.
Legal Obligations
We may be required to disclose information under a court order, a request from a government authority, or applicable law. In such cases, we provide only the information legally required.
Fraud Prevention
In cases of suspected serious fraud or money laundering, necessary information may be shared with the relevant authorities. This is done to protect the interests of all users.
Business Changes
In the event of a business merger or acquisition, your information may be transferred to the new entity. However, the terms of this Policy will remain in effect and you will be notified in advance.
Cookies and Tracking Technology
What Are Cookies and How Are They Used
Cookies are small text files stored in your browser. gtt9 uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring security.
- Functional Cookies: Remembering your preferences, such as language selection and display settings.
- Analytics Cookies: Analyzing platform usage to improve service quality.
Cookie Controls
You can disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some important platform features to not work properly, particularly login and transaction-related features.
Your Rights
As a user of the gtt9 platform, you have the following rights over your own personal information.
Right to Access
You may request a copy of all your personal information we hold. We aim to respond to such requests within 30 days.
Right to Rectification
You have the right to have any inaccuracies in your information corrected. Submit a correction request through the support team.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You may request to receive your information in a structured, commonly used format.
Right to Withdraw Consent
For information processed on the basis of consent, you may withdraw that consent at any time, though this will not affect prior processing.
Payment Information Security
Mobile Wallet Transactions
All financial transactions on gtt9 are conducted through bKash, Nagad, Rocket, and Upay. We never store your mobile banking PIN or account password. During payment processing, only the information necessary to complete the transaction is exchanged.
Suspicious Transaction Monitoring
To ensure the security of your account, gtt9 automatically identifies unusual transaction patterns. If suspicious activity is detected, we will contact you immediately and, if necessary, temporarily secure your account.
Transaction Records
Records of all financial transactions are stored securely. You can log in to your account at any time to view your transaction history. The minimum deposit amount at gtt9 is ৳500 and the minimum withdrawal amount is ৳800.
Children's Privacy
Information of Those Under 21
gtt9 is an adult online gaming platform. This site is for users aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.
If we become aware that a minor has registered on our platform, that account will be closed immediately and all related information will be deleted. If a parent or guardian suspects that their underage child is using this platform, please contact us immediately.
Third-Party Links and Services
External Services
The gtt9 platform uses some third-party technology services, such as game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers have their own privacy policies, and your information while using their services is also governed by those policies.
Disclaimer
gtt9 is not responsible for the privacy practices of third-party websites or services. If you use any third-party service, you are advised to read that service's privacy policy.
Policy Changes
Policy Update Process
gtt9 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Displaying a notice on the website homepage
- Sending a notification to your registered email
- Pop-up notification when logging in to the platform
Effective Date of Changes
The updated policy will take effect from the date it is published. Continued use of the platform after the changes will be considered as your acceptance of the new policy. Therefore, it is advised to review this page regularly.
Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us.
Live Chat Support
Our support team is available 7 days a week, 24 hours a day via live chat in Bengali. Live chat is the most effective way to quickly resolve any privacy-related complaints or questions.
For written requests or detailed complaints, contact us by email: [email protected]
We generally respond to emails within business days.
Related Policies
To learn more about our complete policy framework, see the links below: